Mark Kingdon - Come down, come down from your Ivory Tower and listen to your Residents: A dose of perspective

The first 100 days as the commander of a company should be a time for absorbing information, discovering the strengths and weaknesses of the team, and putting all those puzzle pieces together. You became Linden Lab's CEO and adult supervisor in mid-March of this year, which would put you at about the 225 days mark, or 8 1/2 months.

225 days later, Mark Kingdon (aka M Linden), I'm disappointed in you. I was so optimistic about your arrival, too.

To make matters worse, the way I see it, Linden Lab owes me $950US + a reimbursement for my time.

Shall I just email the bill over to you? Oh, you don't know what I'm talking about? Well, come on down from your Ivory Tower, dear man, and let me catch you up on things.

Just one week before your arrival, Linden Lab introduced a new product called Openspaces. The official description of the product reads as follows, and there was no mention of special rules:

What is an Openspace?

An Openspace is a type of private island intended for light use countryside or ocean. Unlike normal regions that effectively get a CPU to themselves on the server, there can be up to four Openspaces on a single CPU, sharing the resource (hence them being ‘light use’).

Back in those days, I was the care-free owner of a bit more than a quarter sim upon which Chakryn Forest (V2) sat. I had purchased that island land about 8 months before, and paid a creator several hundreds of dollars to make me the virtual forest of my dreams.

A few days after the Openspace announcement, my friend thomtrance Otoole offered me an Openspace to create a new, sim-wide forest. My only financial commitment was to pay tier... $75US a month. This was rather enticing, because at the time, I was paying $125 for about the same number of prims but not nearly as much land. I gratefully took him up on his very generous offer, and put Chakryn Forest up for auction.

Now then... by this time, the fever for Openspaces was gripping the Grid, and many people lost interest in buying regular island land or mainland. I don't mind telling you that it got so you couldn't give away regular island land, cause Openspace tier was just so much cheaper.

The forest and I got lucky. A dreamer and forest lover like me purchased my land and the forest for less than what I had paid for the land, but he promised to keep the forest intact and that, in my mind, made it a good deal.

By then, Openspace Chakryn was mine, and for two months I rolled up my sleeves and worked with Andrek Lowell and Eshi Otawara - two of the best creators in Second Life - to develop a rich and enchanting forest brimming with secrets and its own special lore. Because I value these creators and their time, I paid them for it and as generously as I could afford. Several hundreds of dollars later, and on July 15th, I proudly opened the new Chakryn Forest to the public for everyone's use and enjoyment.

Oh, I should mention that Andrek Lowell worked tirelessly for many extra hours to create the entire sim-wide forest with only 1,400 prims. Why? Because it was my plan to showcase great virtual art throughout the sim and I needed every last prim. He delivered, and just last month the art shows began with a great installation by Glyph Graves:


Music: Narayanam, performed by Suchita Parte
Video: Bettina Tizzy

It made me proud to see the daily traffic numbers, which average 5,000. Now, was this hurting anyone? I don't think so, because Chakryn shares the server with at least three other Openspaces that I know of that hardly get any traffic at all.

Did I act with evil intent? Certainly not. In fact, all along I thought I was being an upright and conscientious citizen and providing Second Life®'s Residents with a park.

Then, out of the blue... an announcement from our government, regarding a certain "policy change:"

"Beginning 1st January 2009

We will increase the monthly maintenance fee from USD$75 to USD$125 per month. This price increase will apply to all owners of Openspaces on January 1st as well as new purchases after that date. There will be no grandfathering of Openspace maintenance pricing."

That's $600US you want to bill ME extra, every year?! Why, not even George W. Bush is ... enough to pull a stunt like that: increasing our taxes by 67% for an 8 month old product!

Now over at GigaOM, Wagner James Au (aka Hamlet Au of New World Notes) has just published your statement in response to the outrage you are hearing after the stinging blow you have dealt us. Part of it reads...

“To be clear,” Kingdon continued, “this price adjustment affects only a portion of land in Second Life; it does not apply to private islands or regular mainland property. We made this change to ensure an optimal Second Life experience for all Residents.”

Um...

I can give you the actual breakdown for my bill in person, and at your convenience, but here is an overview:
- Cost of developing Chakryn Forest (V2), which I never got back
- Cost of tier for two months while Openspace Chakryn was in development
- Cost of developing Openspace Chakryn (many hundreds of dollars)
- My time (like Mastercard says... it is priceless)

Come down, come down from your Ivory Tower, dear man, and take stock of the situation.